Frequently Asked Questions

Do I need to wear a wig cap underneath my wig?

A wig cap is optional. It can be used to wrap up any existing hair or to act as a barrier against the wig.

How does a wig stay on?

The two important rules for putting on your wig correctly are to position the wig line at the front, 4 fingers width from your brow bone and to ensure the ear tabs on each side of the wig are evenly positioned to sit in front of your ears so the wig is straight. Hairpieces require a little practice. Our experienced wig specialists in our salon are more than happy to spend some time with you and advise how to do this.

I have never worn a wig before, how do I put it on?

The two important rules for putting on your wig correctly are to position the wig line at the front, 4 fingers width from your brow bone and to ensure the ear tabs on each side of the wig are evenly positioned to sit in front of your ears so the wig is straight. Hairpieces require a little practice. Our experienced stylists in our salons are more than happy to spend some time with you and advise how to do this.

I am worried that my wig might blow off in the wind?

This is a very rare situation. For extra security on very windy days, wear a hood, hat or scarf on top.

Will wearing a wig stop my hair from growing back?

No. A wig will not prevent your hair from growing back. However, if glues are used then please seek advice from your stylist.

Can I swim and exercise in my wig/hairpiece?

We wouldn't recommend this. However, if you do, we recommend you wear an old wig/hairpiece to swim in. If this is not possible, you must wash the wig or hairpiece immediately after to rinse out any chlorine etc.

Can I sleep in my wig/hairpiece?

We do not recommend this, it will cut the lifespan of the wig/hairpiece in half. However, we understand this is not always possible so if you do, sleeping on a silk pillow is recommended.

I have a long wig, can I wear it up?

You can wear the hair up, just keep it loose to avoid showing any joins or edging. Be careful when removing any hair accessory.

What aftercare products and accessories do I need for my wig?

This depends on what type of hair you have. Fibre hair, Flexi-Fibre and Human Hair have different aftercare products. Please go to our aftercare product section on the top menu bar to check what products you will need for your wig/hairpiece.

We recommend a polyhead, workhead or collapsible wig stand to keep your wig on when you are not wearing it and for drying and a wig brush too. If you have a Flexi-Fibre hair wig, Gem/bespoke human hair or V-Hair wig/hairpiece, our straightening irons are perfect for styling.

What is the difference between a machine wefted and monofilament wig/hairpiece?

The term "Machine Wefted" means that the wig/hairpiece has been made by a machine. Because of this, the wig will have Permatease. Permatease is a slight frizz at the root of the fibre hair. This is to hide the machine made cap. Machine wefted wigs/hairpieces are available in the Noriko, Hi Fashion and Stimulate collections.

A monofilament top means that the hair has been hand knotted in to the cap on a skin like material to give the appearance of hair growing from the scalp. Monofilament wigs and hairpieces tend to look more natural but are a little bit more expensive because of the hand knotting. Monofilament wigs/hairpieces available in Amore, Noriko, Sentoo Premium and Stimulate collections.

Can I use heat on my fibre hair wig/hairpiece?

No. Never use any kind of heated appliances, this will burn the fibre. Please also be careful when opening oven doors and standing near gas heaters etc. as these can also burn the hair.

How long does a fibre hair wig/hairpiece last?

The expected lifespan for a short fibre wig/hairpiece is 4-6 months. A mid-length or bob style is between 3-4 months and a long style is 2-3 months; these time frames are a approximate and are based on everyday wear and how well the wig/hairpiece is being looked after.

How do i wash my fibre hair wig/hairpiece and how often?

If you are wearing your fibre hair wig/hairpiece daily, it should be washed every 7-10 days. We recommend that you use T-Range Fibre aftercare products for washing. These products are specially formulated to cleanse fibre hair. Always follow the aftercare instructions that come with your wig/hairpiece.

Can my fibre hair wig/hairpiece be coloured?

No, fibre hair cannot be coloured. Fibre hair does eventually dull with age but it does not fade.

Can I cut my fibre hair wig/hairpiece?

All fibre hair wigs/hairpieces already come pre-styled but they can be personalised to suit you i.e. thinned and trimmed but the style cannot be changed completely.

Do they come in different sizes?

The size of the caps of the wigs depends on which collection you choose from. Majority of Amore, Noriko and Hi Fashion collections are all one size of 54cm, however the style Sky is available in a large cap size of 57.5cm. Stimulate collection has petite, average and large sizes available throughout the collection and Sentoo Premium come in 53.5cm caps as well as petite (51cm) and large (55cm) caps. All caps do have an adjustable strap inside so they can be adjusted ever so slightly if needed.

My wig has gone frizzy. What does this mean?

If your fibre hair wig/hairpiece has frizzed at the ends, this is called Friction Frizz. Friction Frizz is unfortunately unavoidable and will happen to medium to long wigs/hairpieces indefinitely. Friction Frizz occurs when the fibre hair rubs against clothing i.e. collars of shirts etc. This hair can be trimmed to reduce the amount of Friction Frizz, however it is possibly recommended that a new one is purchased.

Why choose human hair?

The texture of human hair is much softer and you have the ability to style to your required look as all of our Gem human hair wigs and enhancers come completely un-styled giving you free reign to have it cut and styled to exactly how you want it.

What types of human hair are available?

Our Gem human hair wigs and enhancers are made from Remy hair; a mixture of Chinese and Indian hair. Other types of human hair can be offered on our bespoke custom made wigs and hairpieces. These options will be discussed with your stylist in your consultation.

What type of base is the Gem Collection on?

Our Gem human hair wigs are constructed on a completely hand tied foundation, with a soft lace front and a smooth monofilament top. Other types of bases can be offered on our bespoke custom made wigs and hairpieces. These options will be discussed with your stylist in your consultation.

How long does a human hair wig/enhancer last?

Usually up to 9 months but this depends on how often the wig/enhancer is being worn and how much heat styling is being done to it. We would recommend that you have two per year. If wearing every day we advise you to have a second one to either alternate or to have a spare one in case of an emergency. Our Supplex human hair wigs may have a slightly shorter life span of up to 5 months due to the polyurethane base. There are various factors that may contribute towards the lifespan being shorter than 9 months. Please see below some tips for looking after your human hair wigs/enhancers

• Use a good quality shampoo and conditioner which is sulphate and paraben free. We recommend using Pureology Hydrate Shampoo & Hydrate Conditioner - Also when conditioning the wig we recommend that the conditioner is only added to the middle length and ends of the hair not to the root area.
• Don’t sleep in your human hair wig. If it is slept in, the lifespan will be 50% less. This is due to the friction and rubbing of the hair when sleeping - If it is necessary to sleep in your wig, a silk pillow case is recommended.
• Wearing hats over your human hair wig can cause hair loss on the wig quicker. This is due to where the hat sits and rubs on the hair at the back and nape area.
• You can braid or tie your human hair wig up but this will add pressure onto the hair causing some hair loss or breakage. The use of crocodile clips to tie the hair up can also cause hair loss.
• Wearing glasses on top of your head or the use of a headset will result in constant rubbing where the glasses slide down the top and sides of the wig and can also cause some hair loss.
• Please be gentle when brushing your wig after washing it. When wet, you will experience more hair shedding than normal. This is because when the hair is wet the knots become looser and once the hair starts to dry the knots become more secure. If you can leave the wig to air dry overnight you will find there is less stress on the hair than if you were to blow dry it from wet.

Can human hair be coloured?

Yes. However, we don't advise trying to lighten the hair; only darken it and always seek professional advice. All human hair will incur colour fade. This is due to an oxidization process that happens in the environment. This will occur within the first few months of wear. If you have a hair enhancer which contains grey content, the grey hair will not be able to be coloured as it is fibre hair and not human hair. The reason for this is because grey human hair goes yellow in the oxidization process.

Can I use heat appliances to style my human hair wig/enhancer?

Yes, Heat appliances such as hairdryers, curling tongs and straighteners can be used to achieve a desired look. However, we recommend that you use appliances such as straighteners with a temperature gauge as certain colours like 102/22 Pale Ash Blonde should not take heat exceeded over 180 degrees. If you have a hair enhancer which contains grey content, the grey hair will not be able to have any heat applied as it is fibre hair.

Can a human hair wig or enhancer be permed?

Yes, but it will lighten the colour and may make the hair dry because of the chemical process. Always seek professional advice beforehand.

Can I sleep in my human hair wig/enhancer?

We do not recommend that you do. However, we understand that this is not always possible. If you do, we suggest that you sleep on silk pillowcases but this will still cut the lifespan of the wig/enhancer because of the friction caused when you move around in your sleep. You will notice hair loss quickly and tangling of the hair.

How do I take care of my human hair wig/enhancer?

We have a range of Pureology products for colour treated hair, following the washing instructions supplied. Be careful when brushing or combing the hair when wet, as this is when the knots of the hair expand and will be looser. Always keep hair direction the same when washing and never rub the hair. Wash once every 7-10 days if wearing every day.